Space-Time Processing for MIMO Communications
	Категория: Компьютерная литература » Телекоммуникационные технологии » Компьютерные сети
		Автор: Alex Gershman, Nikos Sidiropoulos Издательство: Wiley Год издания: 2005 isbn: 0470010029 Количество страниц: 390 Язык: english Формат: PDF Размер: 6 Мб Каталожный номер: 3943	In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for linking customer service with commercial goals.
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	0 Опубликовал: flashsoft | 15-05-2006, 00:00 | Просмотров: 825   Комментарии (0)  Печать